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Technical Account Manager

Posted 2 years ago

Live Fly Repeat

Responsibilities
• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Train customers to use products effectively
• Provide developers with customers’ feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales
• Establish best practices
• Keep track of sales performance metrics

Requirements
• Proven work experience as a Technical account manager
• Solid technical background with hands on experience in digital technologies
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• BSc degree in Computer Science or relevant field

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